Privacy Policy
Home Care Utilities Ltd (HCU)
Effective Date: 10/06/2026
Last Updated: 10/06/2026
Home Care Utilities Ltd (“HCU”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
Home Care Utilities Ltd (HCU)
We provide plumbing, heating, drainage, electrical, maintenance plans, emergency call-outs, and related home care services.
For any privacy-related enquiries, please contact:
Email: [Insert Email Address]
Telephone: [Insert Telephone Number]
Address: [Insert Registered Business Address]
2. Information We Collect
We may collect the following information:
Personal Information
Service Information
Payment Information
HCU does not store full debit or credit card details on our systems.
Website Information
When visiting our website, we may automatically collect:
3. How We Use Your Information
We use your information to:
4. Legal Basis for Processing
Under UK GDPR, we process your information under one or more of the following lawful bases:
Contract
To provide services requested by you.
Legal Obligation
To comply with tax, accounting, health and safety, and regulatory requirements.
Legitimate Interests
To manage our business, improve services, and communicate with customers.
Consent
Where required, such as marketing communications or non-essential cookies.
5. Marketing Communications
We may contact you regarding:
You may unsubscribe from marketing communications at any time.
We will never sell your personal information to third parties.
6. Data Sharing
We may share information with:
Service Providers
Professional Advisers
Regulatory Authorities
Where required by law or legal process.
We only share information necessary for the provision of services.
7. Data Storage & Security
We take reasonable technical and organisational measures to protect your information.
These measures may include:
Despite our efforts, no internet transmission is completely secure.
8. How Long We Keep Information
We retain information only as long as necessary.
Typical retention periods include:
Record Type
Retention Period
Customer records
Up to 7 years
Invoices and financial records
6 years minimum
Maintenance plan records
Up to 7 years
Website analytics
Up to 26 months
Marketing preferences
Until withdrawn
Retention periods may be extended where legally required.
9. Cookies
Our website may use cookies to:
You can control cookie settings through your browser.
A separate Cookie Policy may be provided.
10. CCTV & Property Images
Where necessary for quotations, diagnostics, or completed works, HCU may collect:
These records are used solely for operational, insurance, training, quality assurance, and legal purposes.
11. Call Recording
Telephone calls may be recorded for:
Recordings are stored securely and only accessed when necessary.
12. Your Rights
Under UK GDPR, you have the right to:
Right to Access
Request a copy of your personal data.
Right to Rectification
Request correction of inaccurate information.
Right to Erasure
Request deletion of your information where legally permitted.
Right to Restrict Processing
Request limits on how information is used.
Right to Data Portability
Request transfer of your information.
Right to Object
Object to certain processing activities.
Right to Withdraw Consent
Withdraw consent at any time where processing is based on consent.
13. Data Breaches
In the event of a personal data breach that may pose a risk to individuals, HCU will:
14. Third-Party Websites
Our website may contain links to third-party websites.
HCU is not responsible for the privacy practices of external websites and encourages users to review their privacy policies.
15. Children’s Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
16. Changes to This Policy
We may update this Privacy Policy periodically.
Any updates will be published on our website with the revised effective date.
17. Contact Information
For privacy-related enquiries, data requests, or complaints:
Home Care Utilities Ltd (HCU)
Email: support@homecareutilities.co.uk
Telephone:
Address:
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your information has been handled improperly.
ICO Website: https://ico.org.uk
Home Care Utilities Ltd
Care • Protect • Save
Protecting your privacy while delivering trusted home care services.
Home Care Utilities Ltd
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