Home Care Utilities Ltd (HCU)
Maintenance Plan – Terms & Conditions
Plan Cost
- The HCU Maintenance Plan costs £249 per year.
- Full payment is required before the plan becomes active.
Plan Duration
- The plan is valid for 12 months from the start date shown on your agreement.
- The plan will automatically terminate at the end of the 12-month period unless renewed.
Call-Out Allowance
- The plan includes up to 3 free call-outs per year.
- Once the 3 included call-outs have been used, any additional call-outs during the plan period will be charged at £50 per visit.
- Call-outs are subject to engineer availability and service area coverage.
Renewal
- Before the plan expires, HCU will contact you to discuss renewal options.
- Customers who have not used any call-outs during the policy year may be offered a renewal discount, at HCU’s discretion.
- Renewal discounts are not guaranteed and may vary.
Repairs & Maintenance
- The plan is intended to cover routine maintenance, inspections, and minor repairs where applicable.
- Repairs will be carried out where practical and economically viable.
Exclusions & Additional Charges
The following are not included within the annual maintenance plan and will incur additional charges:
Drainage Works
- Drain jetting services.
- Drain excavation works.
- Drain replacements or major drainage system repairs.
- CCTV drain surveys (unless specifically included in writing).
Boiler & Heating Systems
- Boiler replacement.
- Full heating system replacement.
- Major upgrades or installations.
Electrical Systems
- Consumer unit (fuse board) replacement.
- Full rewires.
- Major electrical installations or upgrades.
Plumbing Systems
- Replacement of complete plumbing systems.
- Major pipework renewals.
- Water main replacements.
Replacement of Units or Systems
- Where an engineer determines that a fault cannot be repaired safely or economically, and replacement of the entire appliance, unit, or system is required, the replacement cost will not be covered by the maintenance plan.
- Any replacement works will be quoted separately and must be approved by the customer before work commences.
Customer Responsibilities
- Customers must provide safe and reasonable access to the property and affected systems.
- Any pre-existing faults known before the start of the plan must be disclosed.
- The plan does not cover damage caused by misuse, neglect, vandalism, accidental damage, or third-party interference.
Cancellation
- The plan automatically ends after 12 months.
- No automatic renewal payments will be taken unless separately agreed.
- HCU reserves the right to cancel a plan where false information has been provided or where abuse of the service is identified.
Limitation of Liability
- HCU shall not be liable for indirect losses, consequential damages, loss of earnings, or losses arising from delays beyond our reasonable control.
- All work will be carried out with reasonable skill and care in accordance with applicable regulations.
Contact
Home Care Utilities Ltd (HCU)
Care • Protect • Save
For maintenance plan enquiries, renewals, and call-outs, please contact HCU directly.
Annual Plan Price: £249
Included Call-Outs: 3 per year
Additional Call-Outs: £50 each
Plan Length: 12 Months
Renewal Contact: Prior to Expiry Date