Complaints
If something has gone wrong, we want to hear about it.
Draft for legal review. This page describes how the new site works and has not yet been checked by a solicitor. It will be replaced by the approved wording before launch.
How to complain
Use the contact form and choose the topic that fits best. Tell us what happened and what you would like us to do.
To be completed
The complaints process, response timescales and escalation route are to be confirmed with HCU and reviewed by a solicitor before launch.