When it cannot wait, we move fast.
For plumbing, heating, electrical or drainage emergencies, we work to a 24-hour response target to arrange an engineer to attend.
What we help with
- Plumbing emergencies
- Heating emergencies
- Electrical emergencies
- Drainage emergencies
May cost extra
Outside the plan. You get a quote first and agree the cost before anything starts.
- Boiler parts and repairs
- Electrical replacement parts
- Underground drainage repairs
- Main sewer line jetting
In immediate danger?
For fire or risk to life call 999. For a gas leak, call the National Gas Emergency Service on 0800 111 999.
How it works
- 1
Tell us what is wrong
Contact our support team when a covered emergency problem happens.
- 2
An engineer is arranged
A qualified engineer or specialist is arranged to attend and assess the problem. We aim to respond within 24 hours.
- 3
Agree before you pay
If any work is chargeable, you get a quote first. Nothing starts until you have agreed the cost.
£249 for 12 months
One plan for plumbing, heating, electrical and drainage. No automatic renewal. Not an insurance product.
Questions
Good to know.
Quick answers about emergency call-out.
No. It is a target we work to, not a guaranteed time.
Get in touch
Something wrong? Tell us.
Report a fault, ask for a free drainage survey, or ask about joining. Send a message, or ask us to call you.