Terms and conditions
The main terms of the Home Maintenance Cover Plan, in plain English.
Draft for legal review. This page describes how the new site works and has not yet been checked by a solicitor. It will be replaced by the approved wording before launch.
The plan
Home Care Utilities Ltd provides an annual home maintenance cover plan for £249. It gives you access to engineers for plumbing, drainage, heating and electrical problems.
Not insurance
The plan is not an insurance product and is not a substitute for household insurance.
Term and renewal
Cover runs for 12 months from the date you join. The plan does not renew automatically. We send a renewal reminder before it expires.
Response times
We aim to respond within 24 hours of you reporting a covered problem. This is a target, not a guaranteed time.
What is not covered
Boiler parts and repairs, electrical replacement parts, consumer unit replacements, underground drainage repairs, main sewer line jetting, excavation works, and specialist materials and equipment are not covered and may be chargeable.
Quotes for chargeable work
If work is chargeable, we provide a quote first. The cost is agreed before the work starts.
To be completed
Cancellation rights, liability, complaints, governing law and the company's registered details are to be confirmed with HCU and reviewed by a solicitor before launch.